Cheval Cristal
Gift Card - Surprise Your Loved Ones
Tax included. Free shipping on all orders over €50,-
You want to surprise your loved ones with the perfect gift, but you are unsure of what to buy?
Let them choose for themselves with the Cheval Cristal gift card.
Usable on all products throughout the entire Cheval Cristal webshop.
With a validity period of five years, this is the ultimate gift for busy bees!
Ordered before 22h00, gift card code will be emailed to the buyer today.
Frequently Asked Questions
1. Shipping
Q: Which couriers do you use?
A: Depending on your country we use DHL, DPD, UPS and bpost.
Q: What are the shipping costs when staying below €50,- order value?
A: They will depend on the items you ordered and your country. The shipping cost will automatically be calculated when checking out.
All orders over €50,- are shipped completely free, the same day.*
Q: How long does it take to dispatch my order?
A: All orders will be shipped the same day of ordering.*
Q: What are the shipping times?
A: You can view all estimated shipping times here.
*Orders placed closely to 00h00 GMT+1, will be shipped closely after midnight GMT+1
2. Payment
Q: What are the payment options?
A: You can view all current payments options here.
Q: What is your return policy?
A: You can find our return policy here.
3. Contact
Q: How can we contact for additional questions?
A: You can email us directly at info@chevalcirstal.com
Q: How can we contact you for business enquiries?
A: You can email us directly at business@chevalcirstal.com
4. Jewellery Care
Q: What can I do when my jewellery turns grey / black?
A: This is a process called tarnish. We made sure to delay this process as much as possible by putting a final rhodium plating on top of all jewellery.
You can delay this process yourself as much as possible by following the steps given below:
- Keeping your jewellery clean and dry;
- Dapping it clean and dry with a microfiber cloth before storing it away;
- Keeping it in the included jewellery box;
- Avoiding deep scratches which can damage the upper rhodium layer. This will expose the precious metal directly to the air, oils and dirt.
Finally, you can clean and restore tarnished jewellery by using the Hagerty Jewellery Cloth.
4. Others
Q: Will my orders still be shipped just as quickly during COVID - 19?
A: Yes! We are still completely and fully operational. In case this changes, we will send out notice to all customers and email subscribers.
Q: How do I use my coupon code?
A: When checking out, you can enter your discount code to apply your discount.